If a patient says they didn't get their appointment SMS, check these in order.

Common causes

  1. Wrong or missing number — open the patient and check the mobile number is correct and 10 digits.
  2. Foreign number — SMS is only sent to standard Indian mobile numbers. Numbers starting with + or longer than 10 digits are skipped.
  3. SMS credits / gateway — if no patients are receiving SMS, your SMS service may need attention. Contact Doctecq.

Still not working?

Call or WhatsApp +91-92742-68338 with the patient's number and the appointment time, and we'll check the delivery log.