Rescheduling moves an appointment to a new time and sends the patient a fresh SMS. The old appointment is kept in history, marked as rescheduled.

Steps

  1. Open Schedule Overview.
  2. Click the appointment you want to move.
  3. Click Reschedule.
  4. Choose the new date, time, doctor, location and length.
  5. Save.

The patient gets a new booking SMS with the updated time.

Reschedule keeps a record of the change. Avoid deleting an appointment just to re-book it — see Cancel vs delete.