When portal patients request appointments, they appear under Patient Portal → Appointments.

Steps

  1. Open Patient Portal → Appointments.
  2. Review each request (patient, doctor, date, time).
  3. Click Confirm to approve — this creates the appointment and sends the patient a booking SMS. Or click Reject.

Guest requests

A guest is someone who booked without an account. Confirming a guest request registers the patient and books the appointment in one step.

This is different from the Online Appointments page, where Confirm does not book by itself. Portal requests do create the appointment when you confirm.